DELIVERY SERVICE

We offer FREE delivery (single location only) for purchases over HK$288 net after using promotion code. For orders under HK$350 after using promotion code, a delivery charge of HK$55 per each order shall apply.

For delivery address without elevators, the delivery staff may require the customer to pick up products at the ground floor of Tong Lau / the gateway of the village.  If needed to deliver to your address, we may offer service up to 5th floor with surcharge.  A delivery surcharge may be collected by delivery staff when you receive the goods.

You must indicate when check-out if delivery address is not supported with elevator. Green Common reserves the right to collect surcharge without prior notice.

Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to re-schedule delivery time.

Delivery Area

*Tung Chung, Ma Wan and Discovery Bay: ONLY available on Friday (Excluding Public Holidays).

We currently provide delivery service on Monday to Friday (except public holidays) from 11:00 to 19:00. HKD$100 additional charge is needed for specific delivery time.

We currently do not make deliveries to the following areas: (1) Outlying islands, (2) Restricted districts and areas that vans cannot access or require parking.

We will deliver the products ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You shall accept the products yourself (except where you have specifically instructed us to leave your delivery outside the door or at the concourse - missing delivery under such circumstances shall be at your own risk) when the products are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.

Your order will schedule a new delivery appointment on the next day if our carrier was unable to deliver your order at the 1st time. If our carrier was unable to deliver your order at the 2nd time, your order will return to the warehouse. If you need to reschedule the order after 2nd delivery, HKD$200 additional charge is needed. Once the delivery arrangement cannot be completed within 5 working days, the items will be destroyed and your order will be cancelled without any refund.

It is your responsibility to inform Green Common 2 days in advance of any changes to your delivery address or preferred delivery time slot after placing order.

You will become the owner of the product(s) you have ordered when they have been delivered to you. Once product(s) has been delivered to you, they will be held at your own risk and we will not be liable for the loss or damage.

If the performance by Green Common of its obligations relating to the services it supplies on this site is prevented by reason of "force majeure" (which shall include prevention occasioned by fire, casualty, accident, act of God, natural disaster, any law, order, proclamation, regulation, demand or requirement of the Government of the Hong Kong Special Administrative Region or of any of its government agencies, strikes, labour disputes, shortage of labour or lack of skilled labour, shortage or unavailability of products or raw materials, delay in transit or other causes whatsoever (whether similar to the foregoing or not) beyond the reasonable control of Green Common), Green Common shall be excused from such performance to the extent of such prevention.